RVLock GripLite Entry Door Handle

Well made and Very snug fit. No room for error. Feel much better with this lock in place.

So far we like the lock. Had no problems putting it in. I even think your lock is more secure than the original lock.

My RV came with two doors and I was just looking for a simple, cost effective swap for a lock that is keyed just to my trailer. This did exactly that, however I wasn’t very impressed by the quality, the interior handle flexes a lot, it almost feels like if you pulled hard enough it’d crack or snap. The deadbolt lock also feels loose once actuated. Since this is the door that I don’t normally use it’s not a dealbreaker for me, however if you were to buy this for a busy entry, I’d look else where first.

Great company that makes the best locks I've ever used. Added a second on trailer and it was nice to have keyed alike.

This is my 3rd purchase from RVLock and the others have been great. My experience with this order had been nightmarish. I ordered at the end of June and waited, never receiving my order. Then I emailed support to see what was going on and didnt get a response for a few days. I then went to the website right to your ZenDesk form and submitted another ticket. I did get a response then and was told my order would be shipped same day. I never got any updated tracking info so truthfully I don't know if it shipped yet. Lastly, I was told in my ticket that I should really have called vs. emailing in a ticket. I run a support organization for a living and I'd never tolerate that in an email to a customer. In fact, I'd of asked my rep to call the customer to apologize and smooth things over.

I will continue to support your brand and I have no intention of publicly shaming the company but I hope this message makes it to someone in leadership who will look into what can be done better next time.

Best,
Christian Jensen
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