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Privacy policy

PRIVACY POLICY AND NOTICE AT COLLECTION

Last Updated: 4/22/26

This Privacy Policy and Notice at Collection (“Policy”) describes how RVLock & Co., LLC (“RVLock,” “we,” “us,” or “our”) collects, uses, discloses, and protects your Personal Information when you interact with our website, mobile applications, and other online platforms (collectively, the “Site”).

By using the Site, you agree to the terms of this Policy and our Terms of Service.


SECTION 1 – INFORMATION WE COLLECT

We may collect the following categories of Personal Information:

A. Information You Provide Directly

  • Name, email address, phone number
  • Billing and shipping address
  • Account login credentials
  • Payment-related information (processed by third parties)
  • Communications, reviews, or support inquiries
  • Subscription preferences and account settings

B. Account and Subscription Information

If you create an account or enroll in a subscription program:

  • Username and password
  • Order history
  • Subscription details (frequency, products, billing preferences)
  • Saved addresses and preferences

C. Automatically Collected Information

  • IP address
  • Browser and device information
  • Site usage and interaction data
  • Referring URLs and search terms
  • General location data

D. Sensitive Personal Information

We may collect limited sensitive information such as:

  • Account login credentials
  • Approximate location data

We only use sensitive information to provide requested services and do not use it for profiling or unrelated purposes.


SECTION 2 – HOW WE USE YOUR INFORMATION

We use Personal Information for the following purposes:

  • Processing and fulfilling orders
  • Managing accounts and subscriptions
  • Processing recurring payments (subscriptions)
  • Providing customer service and support
  • Sending transactional and marketing communications
  • Improving our products, services, and Site functionality
  • Fraud detection and security
  • Legal compliance and record keeping
  • Internal analytics and business operations


SECTION 3 – SUBSCRIPTIONS AND RECURRING BILLING

If you enroll in a subscription or “subscribe and save” program:

  • You authorize recurring charges according to the selected frequency
  • Payment information is securely stored and processed by Shopify and its payment processors
  • You may modify or cancel your subscription at any time through your account or by contacting us

We retain subscription-related data to manage billing, fulfillment, and customer support.

SUBSCRIPTION TERMS & AUTO-RENEWAL POLICY

SECTION 4 – CONSENT

By using our Site, you consent to the collection and use of your Personal Information as described.

You may withdraw consent at any time by contacting us at:
support@rvlock.com

Withdrawal does not affect prior lawful processing.


SECTION 5 – DISCLOSURE AND THIRD PARTIES

We may share your Personal Information with:

Service Providers

  • Payment processors (e.g., Shopify Payments)
  • Shipping and fulfillment providers
  • Marketing and analytics providers
  • Subscription management platforms
  • Customer service tools

Business Transfers

In connection with mergers, acquisitions, or asset sales

Legal Obligations

To comply with law, enforce agreements, or protect rights and safety

We do not sell Personal Information for monetary compensation, but certain data sharing (e.g., advertising) may be considered “sharing” under applicable laws. 

Text messaging opt-in data and consent information will not be shared with third parties for their marketing purposes. 


SECTION 6 – SHOPIFY AND PAYMENT PROCESSING

Our store is hosted on Shopify Inc.

  • Shopify securely stores your data on encrypted servers
  • Payment information is processed through PCI-DSS compliant systems
  • RVLock does not store full credit card numbers

Payment processors use tokenization and encryption to protect your data.

For more information:


SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Operate and secure the Site
  • Analyze traffic and usage
  • Improve performance
  • Deliver relevant advertising including, but not limited to, items added to cart 
  • Remember preferences and account activity

These may include:

  • First-party cookies
  • Third-party cookies (e.g., Google, Meta)

You can manage cookies through your browser settings.


SECTION 8 – YOUR PRIVACY RIGHTS (U.S. STATES)

Depending on your state (e.g., California, Utah, Colorado, Virginia), you may have the right to:

  • Access your Personal Information
  • Correct inaccurate data
  • Delete your Personal Information
  • Obtain a copy (data portability)
  • Opt out of sale or sharing of data
  • Limit use of sensitive information
  • Opt out of targeted advertising


How to Exercise Your Rights

Email: support@rvlock.com


We may verify your identity before fulfilling requests.

You may also use an authorized agent, subject to verification requirements.

We will not discriminate against you for exercising your rights.


SECTION 9 – DO NOT SELL OR SHARE / TARGETED ADS

To opt out of data sharing for advertising purposes:

  • Contact us at support@rvlock.com
  • Use available cookie preference tools on our Site (if enabled)

We may also honor Global Privacy Control (GPC) signals where required.


SECTION 10 – DATA RETENTION

We retain Personal Information only as long as necessary for business and legal purposes, including:

  • Orders and transactions: for accounting and tax compliance
  • Accounts: until deletion or inactivity
  • Marketing data: until you opt out
  • Subscription data: for the duration of the subscription and related support


SECTION 11 – DATA SECURITY AND BREACH RESPONSE

We implement reasonable administrative, technical, and physical safeguards.

In the event of a data breach, we will:

  • Investigate promptly
  • Notify affected individuals as required by law
  • Take appropriate corrective action


SECTION 12 – THIRD-PARTY LINKS

Our Site may contain links to third-party websites.

We are not responsible for their privacy practices.


SECTION 13 – MINORS

Our Site is not intended for minors.

We do not knowingly collect data from minors.

If such data is discovered, we will delete it promptly.

 

SECTION 14 – SMS/Text Messaging Program

If you opt-in to receive SMS messages from RVLock, we will use your phone number to send you text notifications (such as order updates), marketing offers, and abandoned cart reminders. Message frequency varies. You can opt-out at any time by replying with the opt out phrase, traditionally 'STOP', to any message. Data rates may apply.

 

SECTION 14 – INTERNATIONAL USERS

Our services are intended for U.S. users.

If accessed internationally:

  • Your data may be transferred to the United States
  • Processing is based on contractual necessity and legitimate interests


SECTION 15 – ACCESSIBILITY (ADA)

RVLock is committed to making this Policy accessible.

If you require this Privacy Policy in an alternative format, please contact:
support@rvlock.com


SECTION 16 – CHANGES TO THIS POLICY

We may update this Policy from time to time.

Changes take effect upon posting.


SECTION 17 – CONTACT INFORMATION

RVLock & Co., LLC
1770 W 2690 S STE 101
Wellsville, Utah 84339

Email: support@rvlock.com
Phone: 888-316-9899