We’re very unhappy with the product as we weren’t even able to install it. When unscrewing the back panel in order to install the V4, those mini screws were so tight, two of them stripped completely. You may try to tell me that my screwdriver was too large but that just wasn’t the case. I tried at least 8 Philips Head drivers to ensure I had the best fit. None of them were perfect but I chose the one that was as close as possible. Those screws stripped so easy it was pathetic, cheap hardware and way too tight. Now, I’m in the middle of a 4 month roadtrip and every time I go to lock or unlock my door, it’s a reminder that my new V4 is sitting in a drawer and we have to really think where the numbers are located on our pad that is completely blank. Needless to say, it reminds me of how unhappy I am.
We spoke with your customer service and no satisfaction was given other than I need to wait until I can get home to tap out those screws. I’m a Utahan, so it gives me no satisfaction to give you guys a bad review. However, you asked for this review so you need to hear the truth.